The international RBC Agreement for the Food Products Sector wants to support companies in their due diligence practices by sharing experiences. Get inspired and read the stories below about how companies implement their due diligence process and give practical meaning to responsible business conduct and the due diligence steps.

Heineken takes access to remedy seriously

An interview with Heineken’s Benjamin Gatland, Director Social Sustainability and Diane Zivkovic, Director Global Business Conduct, on their approach to access to remedy and their grievance mechanism. They explain how Heineken’s grievance mechanism operates and how the company follows up on cases raised by stakeholders, sharing their practical take and recommendations to other companies on access to remedy.